NewRocket Intelligence
Voice Intelligence
Enable AI workflows through voice and conversational interfaces across enterprise channels. NewRocket Intelligence Voice brings AI-powered voice capabilities to all channels, enabling fast and natural conversations across phone, web, and mobile. Customize agents to match your brand's unique voice, ensuring consistent and trusted support for your customers.
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Natural conversations across every channel
Deploy voice-enabled AI agents across phone, web, mobile, and messaging platforms with consistent quality and brand voice.
Phone & IVR
Transform traditional call centers with AI-powered voice agents that handle inquiries, route calls, and resolve issues naturally over the phone.
Web & Mobile
Enable voice interactions on your website and mobile apps, allowing customers to speak naturally instead of typing.
Messaging Platforms
Integrate voice capabilities into messaging apps, enabling customers to switch seamlessly between text and voice.
Real-time voice analytics and insights
Monitor voice agent performance with comprehensive metrics including total calls, cases created, auto-resolved tickets, and customer satisfaction scores.
Performance Metrics
Track first call resolution, response times, and satisfaction scores in real-time
Assistant Comparison
Compare performance across different voice agents (Phoebe, Ariel) with weekly trends
Knowledge Base Integration
Auto-generate knowledge articles from successful voice interactions
Live conversation transcripts
Monitor voice conversations in real-time with live transcription, enabling quality assurance, compliance monitoring, and instant supervisor intervention when needed.
Real-Time Transcription
See conversations as they happen with accurate speech-to-text conversion
Agent Status Monitoring
Track agent availability and audio permissions in real-time
Conversation History
Access complete conversation logs for training and compliance
Enterprise-grade voice AI capabilities
Natural Language Understanding
Advanced speech recognition and natural language processing understand customer intent, handle accents and dialects, and maintain context throughout conversations.
Custom Voice Personas
Create unique voice personas that match your brand identity. Customize tone, speaking style, and personality to deliver consistent brand experiences.
Real-Time Processing
Low-latency voice processing ensures natural, flowing conversations without awkward pauses. Agents respond in real-time, just like human representatives.
Multilingual Support
Support customers in their preferred language with automatic language detection and translation. Deploy globally with localized voice experiences.
Transform customer experiences with voice AI
Virtual Call Centers
Handle high call volumes with AI agents that provide instant support, reduce wait times, and improve customer satisfaction while lowering operational costs.
- Reduced call handling time
- 24/7 availability
- Seamless human handoff
Voice-Enabled Self-Service
Empower customers to resolve issues through natural voice interactions, reducing support ticket volume and improving resolution times.
- Faster first response
- Higher resolution rates
- Improved CSAT scores
Appointment Scheduling
Let customers book, modify, and confirm appointments through natural voice conversations across any channel.
- Automated scheduling
- Calendar integration
- Reminder notifications
Order Management
Enable customers to place orders, track shipments, and manage returns through voice commands on any device.
- Voice-based ordering
- Real-time status updates
- Simplified returns
Ready to enable voice AI across your enterprise?
Transform customer experiences with natural, intelligent voice conversations.
Request a demo